Complaints Procedures
TRAINYOUCAN (PTY) LTD aims to represent itself in a professional training provider in its dealings with staff and learners but recognises that occasionally things can go wrong. In many cases problems or misunderstandings can be dealt with by discussion between the parties. If not resolved, the issue should be referred to by the relevant quality authority for further investigation. These notes are intended as a guide on the way that complaints should be generally pursued, and are intended to help resolve problems in an effective way. Those making a complaint…
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